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Purchased a bouquet of flowers and got a corsage. Ordered"Hold me in your heart" pictured with a beautiful heart shape red vase and 18-20 assorted rose blossoms.

Got a clear glass vase and 9 blossoms. 3 were roses . Dont recognize the others. This item is smaller than an 8 x 10 picture.

Sent emails. No answer. Called for 2 days. No answer.

Left messages. No call yet. Called the credit card company and have started a dispute. Got hold of the florist who revealed how much a scam Trusty Flowers is as a wire service florist.

They charged me $74 for this diservace. Something the florist was suprised to hear. Good news. The florist sent a dozen beautiful red roses tastefully arranged.

For the same i paid Trusty Flowers.

Still no response . Would not recommend Trusty Flowers.

Product or Service Mentioned: Trusty Flowers Hold Me In Your Heart Bouquet.

Reason of review: Not as described.

I didn't like: Deception, Lies, Misrepresentation, No customer service.

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Anonymous
Flint, Michigan, United States #1292618

Dear Disappointed Customer,

First we are very sorry to hear of your poor service experience. We take great pride in our customer service and want to make sure we take care of your situation.

Please contact us today and we will get you a full refund, file a formal complaint on the local florist that filled the order and give you a free purchase in the future.

Why are we different from other online florists? We don't short change any local florist like all others do. We work on a commission set up with teleflora network and local florists.

We believe if we give the full amount of purchase to the local florist will provide the best product to the customer.

In this case they did not tell the truth and we take this to heart. Let's make this right for you.

Take care,

Tania

Trusty Flowers

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