Upon the news of my uncle's death I went on-line to send flowers. I'd been receiving e-mails from on-line florist since sending flowers for a previous occasion.
Be forewarned that the company listed above (Trusty Flowers) is deceptive in discounts, prices,guarantees and substitute at their discretion. Upon arriving at the funeral I was totally disappointed and ashamed I trusted this company during our time of grief. Using their numbers I paid $92.00 for a $15.00 hydrangea with 3 blooms, their substitution for the beautiful deceptive photo of the "White Kalanchoe" on their website. Read their 100% guarantee which means nothing.
I wrote them stated my disgust with the flowers and they answered rudely....."We reserve the right to substitute at our discretion and the local florist has delivered the flowers" Who cares if there's a death in your family or the arrangement that represents my family. Total deception and liars.
Product or Service Mentioned: Trusty Flowers White Kalanchoe Arrangement.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $92.
Preferred solution: Full refund.
I didn't like: Deception and lies.